FAQs & Product Care

General Queries

You can write to us at help@etbykayal.com. Or you can contact us at 9884137070 from Monday to Saturday (10 am – 7 pm). We’d love to help you with your queries.

To reset your password, please click on “Forgot Password” option available in the Account/Login page. Enter the email address and the link to set a new password will be mailed to your registered Email ID.


Please check your bank/ credit card account to ensure if your account has been debited. If your account has been debited after a payment failure, it will be usually credited back to your account in 7 working days. You can mail us at help@etbykayal.com for further assistance.

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